Privacy policy

This policy describes what Royal Chimney Repair Bridgewater collects when you visit this website or send us a request through it, how we use that information and who else sees it. It applies to this website only. Calls to our phone number may be recorded and transcribed, and so may a voicemail you leave, so that we can follow up on your request.

This site belongs to a chimney, air duct and dryer vent business that works at customers' homes. You cannot create an account or buy anything here. The site asks you to do one of two things, call (908) 916-3905 or send the booking form.

To book, the form needs your name, a phone number, the property's street, town, state and ZIP and which service you want. Your email address, a line or two about the problem and up to five photos are optional. Only the fields the form marks as required are required, and you can always skip the form and call (908) 916-3905.

The form also asks, in two separate boxes, whether you agree to receive text messages about your request and marketing text messages, and the boxes you check are sent with the request. Both are your own choice, and the section on text messages (SMS) below explains what each covers.

When you send the form, a few technical details travel with it: the address of this website, your IP address and your browser type. They tell us which website a request came from and help us filter spam. Anything you type into the form but never send stays in your browser.

If you reach this website from an online ad, the page address can include an ad click identifier (such as gclid, wbraid or gbraid). When you send a form, that identifier is sent with it so we can tell which ads bring requests. It does not identify you by name.

To block spam, our forms use Cloudflare Turnstile, a security check by Cloudflare, Inc. that reads technical information about your browser and device. It does not use advertising cookies.

Like every website, the server that delivers these pages keeps a standard access log with details such as your IP address, browser type and the pages requested. Those logs are used to keep the site running and secure.

This website uses Google Analytics, a measurement service of Google LLC. It records the pages you view and how you use them, an approximate location worked out from your IP address, and the type of device and browser you use, and it sets its own cookies to tell visits apart. We use this to count visits and improve the website. This information is not sold. Learn how Google uses this data, and your choices, at https://www.google.com/policies/privacy/partners/.

When you send a form, Google Analytics can also detect the email address, phone number and street address you typed and send them to Google in hashed form (turned into a code that does not show the original text), so that Google can measure which visits lead to a request.

This website also uses Cloudflare Web Analytics, a measurement service by Cloudflare, Inc. that counts page views and loading times without cookies and without following you across other websites.

This website counts a few anonymous interactions, such as taps on the phone number, clicks on buttons and starting or sending a form, together with the page where they happen. Our website platform, LunOS, keeps these counts without cookies and without your name, phone number or email, and they are used only to understand which pages help visitors reach us.

Some pages of this website show a map from Google Maps, a service of Google LLC. The map loads from Google, which may set its own cookies and receive your IP address. On this website the map loads only when you choose to open it.

If you use the accessibility panel on this site, your choices are saved in your own browser, in its local storage and in a small cookie named lunos_a11y, so they stay in place on the next page. Both hold only those choices, and the cookie lasts up to a year unless you clear it. Like any cookie, your browser sends it back to this site with each page it asks for, and it is not used for anything else.

We use what you send to answer your request about chimney, duct or dryer vent work. That means calling the number or emailing the address you gave, and texting you about your request and your appointments only if you checked the SMS consent box. If you also checked the separate, optional marketing box, we may text you seasonal maintenance reminders and occasional offers. We also keep a record of the request so that whoever answers next time knows the history.

We do not use your details for anything else, except as described above.

Form submissions reach us through LunOS, the website platform that hosts this site, which stores them for us. LunOS does not use them for its own purposes. Beyond that, nobody outside the business sees what you send, except as described in the analytics section above. We do not sell your information or trade it for anything.

Links to our Google listing, map and reviews take you off this site. From there Google's own privacy policy applies, and it is outside our control.

A request stays on file for as long as the job needs it and then remains among our ordinary business records. We do not hold it longer by design. To have yours removed sooner, see the next section.

You can ask what we have on file about you, ask us to correct it or ask us to delete it. Call (908) 916-3905 or use the booking form. Either way it lands with us, and our office line is staffed from 7 am to 9 pm, seven days a week.

Browsers can send a Do Not Track signal, and this site does not act on it. The Google page linked in the analytics section above explains your choices about Google Analytics.

The site is written for adults booking work on a house. We never set out to gather details from a child under 13, and if we learn that one has written to us, we delete what was sent.

We guard what you send with reasonable care, though no site or inbox can promise perfect safety. Leave out of the form anything you would not want sent over the internet.

Should our practices shift, this page and the date at its top will be revised to match. The version you see here is always the one in force, and no separate notice goes out.

To ask about this policy or about details you sent us, call (908) 916-3905 or write through the booking form. Someone picks up from 7 am to 9 pm, every day. Book online 24/7.

When you check the SMS consent box on a form on this website, Royal Chimney Repair Bridgewater uses the mobile number you give us to send you the text messages you agreed to receive: replies to service requests and appointment reminders.

If you also check the separate, optional marketing box, we may send you seasonal maintenance reminders and occasional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. For help you can also contact us at (908) 916-3905. Consent is not a condition of purchase. The full SMS program terms are in our Terms of Service.